<産業資料/調査レポートの題名> 2022年6月15日

苦情管理ソフトウェアの世界市場:コンポーネント別(ソフトウェア、サービス)、タイプ別(統合、スタンドアロン)、展開別(クラウド、オンプレミス)、業種別(BFSI、小売、政府および公共部門、ITおよびテレコム、ホスピタリティ)


◆英文タイトル:Complaint Management Software Market by Component (Software and Service), Type (Integrated and Standalone), Deployment (Cloud and On-premise), and Industry Vertical (BFSI, Retail, Government & Public Sector, IT & Telecom, Hospitality, Healthcare, and Others): Global Opportunity Analysis and Industry Forecast, 2019-2026

Chapter 1: Introduction

1.1. Report Description
1.2. Key Benefits For Stakeholders
1.3. Key Market Segments
1.4. Research Methodology

1.4.1. Secondary Research
1.4.2. Primary Research
1.4.3. Analyst Tools & Models

Chapter 2: Executive Summary

2.1. Key Findings

2.1.1. Top Impacting Factors
2.1.2. Top Investment Pockets

2.2. Cxo Perspective

Chapter 3: Market Overview

3.1. Market Definition And Scope
3.2. Porter’S Five Forces Analysis
3.3. Value Chain Analysis
3.4. Market Evolution / Industry Roadmap
3.5. Patent Analysis

3.5.1. By Region (2004-2018)
3.5.2. By Applicant

3.6. Case Studies

3.6.1. Case Study 01
3.6.2. Case Study 02

3.7. Market Dynamics

3.7.1. Drivers

3.7.1.1. The Need To Protect Brand Reputation And Increase Customer Satisfaction
3.7.1.2. Increase In Need Of Automated Workflow And Streamline Complaint Management Operations
3.7.1.3. Rise In Adoption Of Customer-Centric Strategies And Increase In Awareness About The Benefits Of Complaint Management Software

3.7.2. Restraints

3.7.2.1. Insufficient Useful Data To Resolve Customer Complaints

3.7.3. Opportunity

3.7.3.1. Integration Of New Technologies Such As Ai, And Nlp In Complaint Management Software

Chapter 4: Complaint Management Software Market, By Component

4.1. Overview
4.2. Software

4.2.1. Key Market Trends, Growth Factors, And Opportunities
4.2.2. Market Size And Forecast, By Region
4.2.3. Market Analysis, By Region

4.3. Service

4.3.1. Key Market Trends, Growth Factors, And Opportunities
4.3.2. Market Size And Forecast, By Region
4.3.3. Market Analysis, By Region

Chapter 5: Complaint Management Software Market, By Type

5.1. Overview
5.2. Integrated

5.2.1. Key Market Trends, Growth Factors, And Opportunities
5.2.2. Market Size And Forecast, By Region
5.2.3. Market Analysis, By Region

5.3. Stand-Alone

5.3.1. Key Market Trends, Growth Factors, And Opportunities
5.3.2. Market Size And Forecast, By Region
5.3.3. Market Analysis, By Region

Chapter 6: Complaint Management Software Market, By Deployment

6.1. Overview
6.2. On Premise

6.2.1. Key Market Trends, Growth Factors, And Opportunities
6.2.2. Market Size And Forecast, By Region
6.2.3. Market Analysis, By Region

6.3. Cloud

6.3.1. Key Market Trends, Growth Factors, And Opportunities
6.3.2. Market Size And Forecast, By Region
6.3.3. Market Analysis, By Region

Chapter 7: Complaint Management Software Market, By Industry Vertical

7.1. Overview
7.2. Bfsi

7.2.1. Key Market Trends, Growth Factors, And Opportunities
7.2.2. Market Size And Forecast, By Region
7.2.3. Market Analysis, By Region

7.3. Retail

7.3.1. Key Market Trends, Growth Factors, And Opportunities
7.3.2. Market Size And Forecast, By Region
7.3.3. Market Analysis, By Region

7.4. Government & Public Sector

7.4.1. Key Market Trends, Growth Factors, And Opportunities
7.4.2. Market Size And Forecast, By Region
7.4.3. Market Analysis, By Region

7.5. It & Telecom

7.5.1. Key Market Trends, Growth Factors, And Opportunities
7.5.2. Market Size And Forecast, By Region
7.5.3. Market Analysis, By Region

7.6. Hospitality

7.6.1. Key Market Trends, Growth Factors, And Opportunities
7.6.2. Market Size And Forecast, By Region
7.6.3. Market Analysis, By Region

7.7. Healthcare

7.7.1. Key Market Trends, Growth Factors, And Opportunities
7.7.2. Market Size And Forecast, By Region
7.7.3. Market Analysis, By Region

7.8. Others

7.8.1. Key Market Trends, Growth Factors, And Opportunities
7.8.2. Market Size And Forecast, By Region
7.8.3. Market Analysis, By Region

Chapter 8: Complaint Management Software Market, By Region

8.1. Overview
8.2. North America

8.2.1. Key Market Trends, Growth Factors And Opportunities
8.2.2. Market Size And Forecast, By Component
8.2.3. Market Size And Forecast, By Type
8.2.4. Market Size And Forecast, By Deployment
8.2.5. Market Size And Forecast, By Industry Vertical
8.2.6. Market Analysis By Country

8.2.6.1. U.S.

8.2.6.1.1. Market Size And Forecast, By Component
8.2.6.1.2. Market Size And Forecast, By Type
8.2.6.1.3. Market Size And Forecast, By Deployment
8.2.6.1.4. Market Size And Forecast, By Industry Vertical

8.2.6.2. Canada

8.2.6.2.1. Market Size And Forecast, By Component
8.2.6.2.2. Market Size And Forecast, By Type
8.2.6.2.3. Market Size And Forecast, By Deployment
8.2.6.2.4. Market Size And Forecast, By Industry Vertical

8.2.6.3. Mexico

8.2.6.3.1. Market Size And Forecast, By Component
8.2.6.3.2. Market Size And Forecast, By Type
8.2.6.3.3. Market Size And Forecast, By Deployment
8.2.6.3.4. Market Size And Forecast, By Industry Vertical

8.3. Europe

8.3.1. Key Market Trends, Growth Factors And Opportunities
8.3.2. Market Size And Forecast, By Component
8.3.3. Market Size And Forecast, By Type
8.3.4. Market Size And Forecast, By Deployment
8.3.5. Market Size And Forecast, By Industry Vertical
8.3.6. Market Analysis By Country

8.3.6.1. Uk

8.3.6.1.1. Market Size And Forecast, By Component
8.3.6.1.2. Market Size And Forecast, By Type
8.3.6.1.3. Market Size And Forecast, By Deployment
8.3.6.1.4. Market Size And Forecast, By Industry Vertical

8.3.6.2. Germany

8.3.6.2.1. Market Size And Forecast, By Component
8.3.6.2.2. Market Size And Forecast, By Type
8.3.6.2.3. Market Size And Forecast, By Deployment
8.3.6.2.4. Market Size And Forecast, By Industry Vertical

8.3.6.3. France

8.3.6.3.1. Market Size And Forecast, By Component
8.3.6.3.2. Market Size And Forecast, By Type
8.3.6.3.3. Market Size And Forecast, By Deployment
8.3.6.3.4. Market Size And Forecast, By Industry Vertical

8.3.6.4. Rest Of Europe

8.3.6.4.1. Market Size And Forecast, By Component
8.3.6.4.2. Market Size And Forecast, By Type
8.3.6.4.3. Market Size And Forecast, By Deployment
8.3.6.4.4. Market Size And Forecast, By Industry Vertical

8.4. Asia-Pacific

8.4.1. Key Market Trends, Growth Factors And Opportunities
8.4.2. Market Size And Forecast, By Component
8.4.3. Market Size And Forecast, By Type
8.4.4. Market Size And Forecast, By Deployment
8.4.5. Market Size And Forecast, By Industry Vertical
8.4.6. Market Analysis By Country

8.4.6.1. China

8.4.6.1.1. Market Size And Forecast, By Component
8.4.6.1.2. Market Size And Forecast, By Type
8.4.6.1.3. Market Size And Forecast, By Deployment
8.4.6.1.4. Market Size And Forecast, By Industry Vertical

8.4.6.2. India

8.4.6.2.1. Market Size And Forecast, By Component
8.4.6.2.2. Market Size And Forecast, By Type
8.4.6.2.3. Market Size And Forecast, By Deployment
8.4.6.2.4. Market Size And Forecast, By Industry Vertical

8.4.6.3. Japan

8.4.6.3.1. Market Size And Forecast, By Component
8.4.6.3.2. Market Size And Forecast, By Type
8.4.6.3.3. Market Size And Forecast, By Deployment
8.4.6.3.4. Market Size And Forecast, By Industry Vertical

8.4.6.4. Australia

8.4.6.4.1. Market Size And Forecast, By Component
8.4.6.4.2. Market Size And Forecast, By Type
8.4.6.4.3. Market Size And Forecast, By Deployment
8.4.6.4.4. Market Size And Forecast, By Industry Vertical

8.4.6.5. Rest Of Asia-Pacific

8.4.6.5.1. Market Size And Forecast, By Component
8.4.6.5.2. Market Size And Forecast, By Type
8.4.6.5.3. Market Size And Forecast, By Deployment
8.4.6.5.4. Market Size And Forecast, By Industry Vertical

8.5. Lamea

8.5.1. Key Market Trends, Growth Factors And Opportunities
8.5.2. Market Size And Forecast, By Component
8.5.3. Market Size And Forecast, By Type
8.5.4. Market Size And Forecast, By Deployment
8.5.5. Market Size And Forecast, By Industry Vertical
8.5.6. Market Analysis By Country

8.5.6.1. Latin America

8.5.6.1.1. Market Size And Forecast, By Component
8.5.6.1.2. Market Size And Forecast, By Type
8.5.6.1.3. Market Size And Forecast, By Deployment
8.5.6.1.4. Market Size And Forecast, By Industry Vertical

8.5.6.2. Middle East

8.5.6.2.1. Market Size And Forecast, By Component
8.5.6.2.2. Market Size And Forecast, By Type
8.5.6.2.3. Market Size And Forecast, By Deployment
8.5.6.2.4. Market Size And Forecast, By Industry Vertical

8.5.6.3. Africa

8.5.6.3.1. Market Size And Forecast, By Component
8.5.6.3.2. Market Size And Forecast, By Type
8.5.6.3.3. Market Size And Forecast, By Deployment
8.5.6.3.4. Market Size And Forecast, By Industry Vertical

Chapter 9: Competitive Landscape

9.1. Competitive Dashboard
9.2. Key Developments

9.2.1. New Product Launches
9.2.2. Business Expansions
9.2.3. Partnership
9.2.4. Product Development
9.2.5. Collaboration
9.2.6. Acquisition

9.3. Top Winning Strategies

Chapter 10: Company Profiles

10.1. Assurx, Inc.

10.1.1. Company Overview
10.1.2. Key Executives
10.1.3. Company Snapshot
10.1.4. Product Portfolio
10.1.5. Key Strategic Moves And Developments

10.2. Equiniti

10.2.1. Company Overview
10.2.2. Key Executives
10.2.3. Company Snapshot
10.2.4. Operating Business Segments
10.2.5. Product Portfolio
10.2.6. Business Performance
10.2.7. Key Strategic Moves And Developments

10.3. Etq, Llc

10.3.1. Company Overview
10.3.2. Key Executives
10.3.3. Company Snapshot
10.3.4. Product Portfolio
10.3.5. Key Strategic Moves And Developments

10.4. Freshworks Inc.

10.4.1. Company Overview
10.4.2. Key Executives
10.4.3. Company Snapshot
10.4.4. Product Portfolio
10.4.5. Key Strategic Moves And Developments

10.5. Mastercontrol, Inc.

10.5.1. Company Overview
10.5.2. Key Executives
10.5.3. Company Snapshot
10.5.4. Product Portfolio
10.5.5. Key Strategic Moves And Developments

10.6. Oracle Corporation

10.6.1. Company Overview
10.6.2. Key Executives
10.6.3. Company Snapshot
10.6.4. Operating Business Segments
10.6.5. Product Portfolio
10.6.6. R&D Expenditure
10.6.7. Business Performance
10.6.8. Key Strategic Moves And Developments

10.7. Quantivate, Llc.

10.7.1. Company Overview
10.7.2. Key Executives
10.7.3. Company Snapshot
10.7.4. Product Portfolio
10.7.5. Key Strategic Moves And Developments

10.8. Salesforce.Com, Inc.

10.8.1. Company Overview
10.8.2. Key Executives
10.8.3. Company Snapshot
10.8.4. Product Portfolio
10.8.5. R&D Expenditure
10.8.6. Business Performance
10.8.7. Key Strategic Moves And Developments

10.9. Sparta Systems, Inc.

10.9.1. Company Overview
10.9.2. Key Executives
10.9.3. Company Snapshot
10.9.4. Product Portfolio
10.9.5. Key Strategic Moves And Developments

10.10. Zendesk, Inc.

10.10.1. Company Overview
10.10.2. Key Executives
10.10.3. Company Snapshot
10.10.4. Product Portfolio
10.10.5. R&D Expenditure
10.10.6. Business Performance
10.10.7. Key Strategic Moves And Developments

10.11. Zoho Corporation Pvt. Ltd.

10.11.1. Company Overview
10.11.2. Key Executives
10.11.3. Company Snapshot
10.11.4. Product Portfolio
10.11.5. Key Strategic Moves And Developments


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